General Information

Acknowledgements: All orders are acknowledged within 24 hours of receipt via fax or email.

CPA Cheques: All our cheques are CPA compliant.

Composition: To assist you in obtaining new orders and to lessen the burden of transitioning work to Factor Forms, we do not charge for standard composition on our QE & EZ forms. There is a minimal composition charge for complicated layouts such as medical forms and terms and conditions backers.

Credit Terms: Our terms are net 30. An interest charge of 1.5% (18% annual) will be applied to all invoices not paid within 30 days of the invoice date.

Customers: We are a trade only company. We believe in the distributor model and feel it would be a conflict of interest to sell to an end user.

Deliveries: In general, all products ship in 5 days or less.

Distributor imprints: We will print your imprint at no charge upon request.

F.O.B. Points: Your destination if it is serviced by serviced highway.

Labeling: Our name doesn’t appear on the carton. Your name and logo will appear as the shipper. You must register to have your logo on the shipping Labels.

Overrun: We will never over-run an order. If we have a mechanical problem we have the right to under-run an order to a maximum of 10%.

Price Quotes: Quoted prices are valid for 30 days of the price quoted.

Proofs: Proofs are sent within 2 business days or sooner.

Retention of order information: Job dockets are stored for 3 years. Electronic information is stored for 5 years.

Warehousing: Secure climate controlled warehousing is available.