The human touch behind exceptional service In the print industry, everyone talks about service. At Factor Forms & Labels, we build our business around it. Our sales reps don't see jobs as “the client’s orders.” They see them as " our orders" . That mindset creates ownership. If there’s a challenge, we don’t pass the buck—we solve it together. Sales, prepress, production, shipping. One team. One outcome. For us, service means being proactive, not reactive. It’s checking artwo

We all know our reps are just an email or phone call away—but did you know we can also visit in person? That’s right! While you may think we spend a lot of time tied to our desks, we love getting out of the office and connecting face-to-face with our customers. Maybe you’ve welcomed a new employee and want them to get the full low-down on our products. Or perhaps you’re exploring a new product line you’re interested in offering your clients this year. Whatever the reason, you

Upselling is a great way to increase sales — and the best part is, it doesn’t have to be complicated! By offering thoughtful add-ons that genuinely enhance your customers’ orders, you create more value while boosting your revenue. Here are five easy, practical upsell ideas using print products you already offer. Pair Cheques with Custom Envelopes Is your client ordering cheques? This is a perfect opportunity to offer custom-printed envelopes to match. Branded envelopes add a